Frequently Asked Questions
Everything you need to know about your Paul Kenzie experience.
What are your shipping options and delivery times?
We offer standard and express shipping worldwide. Domestic orders typically arrive within 2-4 business days, while international shipping can take 7-14 business days depending on your location.
How can I return or exchange an item?
You can return unworn items in their original packaging within 30 days of delivery. Please note that for hygiene reasons, underwear and socks cannot be returned once the seal is broken unless they are defective.
What materials are used in Paul Kenzie products?
We prioritize comfort and durability by using high-quality premium cotton, modal blends, and breathable fabrics to ensure a perfect fit and long-lasting wear.
How do I choose the correct size?
Each product page features a detailed size guide. We recommend measuring your waist or chest and comparing it to our chart to find your ideal fit. If you are between sizes, we suggest sizing up for extra comfort.
Which payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as digital payment options like PayPal and Apple Pay for a secure checkout experience.
How should I care for my Paul Kenzie garments?
To maintain the vibrancy and shape of your items, we recommend machine washing at 30°C, washing with similar colors, and avoiding the use of a tumble dryer.