Returns & Exchanges

At Paul Kenzie, we want you to be completely satisfied with your purchase. If your items do not meet your expectations, you can return or exchange them within 30 days of delivery, provided they are in their original, unworn condition with all tags attached.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

2

Prepare the Package

Place the items in their original packaging, ensuring all labels and hygienic seals are intact, and include the printed return authorization form inside the box.

3

Ship the Items

Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location or schedule a home pickup.

4

Quality Check and Refund

Once our team inspects the returned goods to ensure they meet our quality standards, your refund or exchange will be processed within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing